Privacy Policy

1. Who We Are

Company name: Padel Point
Location: Wrexham, United Kingdom
Email: Info@padelpointwrexham.com
Telephone: 0800 652 1188

For the purposes of UK data protection law, Padel Point is the "data controller" of your personal information.

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2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

• Name

• Email address

• Phone number

• Billing and payment details (processed securely via third-party providers)

• Account details when you create an account

• Booking and attendance information

• Communications with us (emails, messages, enquiries)

b) Information Collected Automatically

• IP address

• Browser type and version

• Device information

• Pages visited and actions taken on our website

• Cookies and similar tracking technologies

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3. How We Use Your Information

We use your personal data to:

• Manage court bookings, memberships, and events

• Process payments and refunds

• Communicate with you about bookings, changes, or updates

• Provide customer support

• Improve our website, services, and facilities

• Ensure the safety and security of our staff, customers, and premises (including via CCTV)

• Send marketing communications (where you have consented)

• Comply with legal and regulatory obligations

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4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contract: To fulfil bookings and provide our services

• Consent: For marketing communications and cookies where required

• Legitimate interests: To operate and improve our business

• Legal obligation: To comply with applicable laws and regulations

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5. Marketing Communications

We may send you marketing emails about offers, events, or news if you have opted in to receive them. You can opt out at any time by:

• Clicking the unsubscribe link in our emails, or

• Contacting us directly

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6. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Payment processors

• Booking and membership management systems

• IT and website service providers

• CCTV and security service providers (where applicable)

• Professional advisers (e.g. accountants or legal advisers)

• Authorities such as the police or local authorities where required by law

All third parties are required to protect your data and use it only for specified purposes.

 

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Data is stored securely and only retained for as long as necessary for the purposes outlined in this policy.

 

8. Data Retention

We retain personal data only for as long as necessary, including:

• Booking and transaction records for legal and accounting purposes

• Marketing data until consent is withdrawn

 

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

• To exercise your rights, please contact us using the details above.

 

10. CCTV

Padel Point operates CCTV systems at its Wrexham facilities for the purposes of:

• Crime prevention and detection

• Protecting the safety of customers, staff, and visitors

• Protecting our property and facilities

CCTV footage may capture images of individuals while on our premises. This processing is carried out under our legitimate interests in maintaining a safe and secure environment.

CCTV footage is:

• Clearly signposted on-site

• Accessed only by authorised personnel

• Retained for a limited period unless required for investigation or legal purposes

Footage may be shared with law enforcement or relevant authorities where legally required.

 

11. Bookings and Memberships

When you make a court booking or register for a membership with Padel Point, we collect and process personal data such as your name, contact details, payment information, and booking history.

This information is used to:

• Manage reservations and attendance

• Process payments and refunds

• Communicate important booking-related information

• Administer memberships, packages, or promotions

Booking and membership data is processed on a contractual basis and retained in line with our data retention obligations.

 

12. Cookies

Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings. A separate Cookie Policy may apply.

 

13. Children’s Data

Our services are not directed at children under 13. We do not knowingly collect personal data from children without parental consent.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

 

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Padel Point
Email: [Insert contact email]
Phone: [Insert phone number]

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If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).